Frequently Asked Questions
We are very focused on providing you with a wonderful shopping experience, both online and in our store. Here are some frequently asked questions about shopping with Labels by the Bay. If you don’t see your question here, we are more than happy to help you resolve it. Simply give us a call on +617 3821 6016 or drop us a line.
Can I purchase an in-store label online?
We welcome your enquiries about clothing available in-store. We are always happy to chat with you about what we might have available to suit you. You can give us a call on +617 3821 6016.
Which size is right for me?
Please refer to the table below for general sizing measurements. Please note, there are no standard Australian size guidelines, we suggest using the below measurements table to help you find your perfect fit. Sizing may also vary slightly between designers. If you are a little unsure of sizing, you are always welcome to verify your size with us by calling us on +617 3821 6016.
Sizing chart - TO BE ADDED
Which fabrics are best for me?
It is a good idea to check the fabric before your purchase, to understand if it’s the right fabric for you and your lifestyle. For instance, silk fabrics are crinkle-free, but cannot be machine washed. Cottons and linens are breathable but generally need ironing. The garment label itself will verify specific washing instructions.
Fabric is an important part of our selection process when choosing designers. Some of our designers use highly engineered polyester fabrics. These are far from the old 70’s style polyester. Often our designers (like Mela Purdie) are using a ‘technical weave’ polyester, which is engineered to behave similarly to silk in that it is breathable and soft. Unlike silk, this fabric is strong enough to be machine washable. Therefore, this fabric is a great choice for travel or a busy woman, as it doesn’t require delicate care.
How do I enquire on sold out items?
Is your size out of stock? Many of our labels have ‘evergreen’ styles which are restocked regularly. It may be worth contacting us to check if the item you wanted will be restocked, or we may have your size for sale in-store.
Your online shop isn’t working – can you help?
Experiencing technical difficulties? Simply give us a call to help you solve your problem. Call us on +617 3821 6016.
What are your payment methods?
We take payments in Australian dollars for Visa, American Express and Mastercard or PayPal payments.
We also offer the convenience of Oxipay, allowing you to pay off your purchase over 4 easy, interest free payments.
Take a look and register here- https://www.oxipay.com.au/
How do you deliver my item?
We offer a Click+Collect service for pickup at our Cleveland store. For postal services, we use Australia Post Express Satchels within Australia. Australia Post guarantees next day delivery within the network. We also ship internationally. Visit our shipping page for more information.
Can I collect my item in-store?
We are very happy for you to collect your item in store to avoid shipping costs. Please just select the Click+Collect option at checkout. We will have your order picked and packed within 3hrs of purchase for collection at Shop 77 Stocklands Shopping Centre, 90 Middle Street, Cleveland Qld 4163.
What is your returns policy?
We want to make sure you’re happy, and so, we are happy to offer a store credit or exchange if your purchase is not suitable. Please refer to our returns page for detailed information on our returns policy and an online form to make returning items easier.
Got further questions?
We are always happy to chat with you about any concerns you may have.
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