Returns

 

We want you to be happy with your purchase. If the item you purchased is the wrong size, doesn’t fit you, or doesn’t
suit, Labels by the Bay will happily offer you a refund (if purchased online), store credit or exchange.

Please be aware that we are currently working on the technical side of our Refunds/Exchange system.  If you have any questions or issues with an exchange or refund, please contact the store on +617 3821 6016.

Our policy on returns

We will offer you a store credit, exchange or refund, provided:

  • The item(s) still has the original tags and labels intact.
  • The item(is) is unwashed, unworn and in its original packaging.
  • You request the refund, exchange or credit within 14 days of purchase.
  • The item is not a sale item.
  • You can provide proof of purchase.
  • For refunds of online purchases, the item was purchased using a credit card.
  • That the item you request is available (if exchanging). Should the item you request for exchange be unavailable, we will issue you with a store credit note.

We do not issue refunds for the following purchases:

  • Items which were purchased under sale conditions.
  • Earrings are not able to be refunded or exchanged due to hygiene reasons.
  • Purchases made using Afterpay or Humm can only be exchanged (no refund) due to higher associated costs using this service.

Please make sure your return adheres to our returns policy.

How to return an item

Returns should be accompanied by a completed returns form.

RETURNS FORM

Please send back the unwanted item/s along with your completed form within 14 days of purchase.

Please address your return to:

Labels by the Bay
Attn: Returns
Shop 77 Stocklands Shopping Centre,
90 Middle Street
Cleveland, Brisbane, Queensland, Australia 4163

Return postage

Return postage costs will be at your expense, unless item/s received are damaged, faulty or not as ordered. By
placing an order with Labels by the Bay, you are responsible for all original shipping charges, custom import fees and
the cost of return shipping.

We recommend you use Registered Post for your return, as we cannot take responsibility for lost parcels delivered
on return.

Free Shipping only refers to the original order(s) and not on any returned or exchanged shipping.

Faulty goods

Items are quality-checked before shipping to you, and we make every effort to ensure you receive a garment which
is in good condition and matches your order.

An item is considered faulty if:

  1. There is a manufacturing fault/s.
  2. The item is different from that which was ordered.

If your return item(s) is faulty, Labels by the Bay will reimburse you return postage costs. Please include your postage
receipt with your items upon return. While we will refund postage for faulty items we cannot accept liability until
items are received and have been confirmed as faulty.

Please note, we do not offer an exchange, credit or refund on sale items, unless the item is faulty.

Sound okay to you?

Now you know our returns policy, let’s go shopping!

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