We want you to be happy with your purchase. If the item you purchased is the wrong size, doesn’t fit you, or doesn’t
suit, Labels by the Bay will happily offer you a store credit or exchange. Find out how to return an item, and our
policy on returns.
Our policy on returns
We will offer you an exchange or store credit, provided:
- The item(s) still has the original tags and labels intact.
- The item(is) is unwashed and unworn in its original packaging
- You request the exchange or credit within 14 days of receiving your item
- The item is not a sale item
- You can provide proof of purchase.
- That the item you request is available (if exchanging). Should the item you request for exchange be unavailable, we will issue you with a store credit note.
Please make sure your return adheres to our returns policy. Please note, we do not offer refunds for change of mind.
How to return an item
Returns should be accompanied by a completed returns form.
Please send back the unwanted item/s along with your completed form within 14 days of purchase.
Please address your return to:
Labels by the Bay
Shop 77 Stocklands Shopping Centre,
90 Middle Street
Cleveland, Brisbane, Queensland, Australia 4163
Return postage costs will be at your expense, unless item/s received are damaged, faulty or not as ordered. By
placing an order with Labels by the Bay, you are responsible for all original shipping charges, custom import fees and
the cost of return shipping.
We recommend you use Registered Post for your return, as we cannot take responsibility for lost parcels delivered
Free Shipping only refers to the original order(s) and not on any returned or exchanged shipping.
Items are quality-checked before shipping to you, and we make every effort to ensure you receive a garment which
is in good condition and matches your order.
An item is considered faulty if:
- There is a manufacturing fault/s.
- The item is different from that which was ordered.
If your return item(s) is faulty, Labels by the Bay will reimburse you return postage costs. Please include your postage
receipt with your items upon return. While we will refund postage for faulty items we cannot accept liability until
items are received and have been confirmed as faulty.
Please note, we do not offer an exchange, credit or refund on sale items, unless the item is faulty.
Sound okay to you?
Now you know our returns policy, let’s go shopping!
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