Frequently Asked Questions

What are your opening hours?
For in-store shopping, our hours are:
Cleveland - Mon & Tues 10am-4pm | Wed to Fri 9am -4:30pm | Sat 9am-2pm | Sun 9am-1pm
Manly - Mon & Tues 10am-4pm | Wed to Fri 9am -4:30pm | Sat 9am-2pm | Sun 9am-1pm

What is your return policy?
We want you to be happy with your purchase. If the item you purchased is the wrong size, doesn’t fit you, or doesn’t suit, Labels by the Bay will happily offer you a refund (if purchased online), store credit or exchange. See full details here:

What payment types do you accept?
We accept cash, Visa, MasterCard, ShopPay, AfterPay and Humm.

What brands to you stock?
We stock a number of brands including Mela Purdie, Macjays, Willow & Zac, Goondiwindi Cotton and more.

How long does it take to ship my order?
During the week, we offer same day shipping for all orders placed before 2pm AEST.